Managed IT Services







Q:  Explain Managed IT Services

A:  BTS will manage and assume responsibility for providing a defined set of services to your business either proactively or as we determine that the services are needed.   All aspects of your office workstations, servers and network become part of your new "IT department".  Managed service packages start making sense for businesses with a minium of 5 workstations.   We specifically assign a lead technician for the duration of your contract which provides a single point of contact, relationship and history. 

Q:  What is the cost?

A:  It depends on your situation.  A zero cost audit will be performed based on number of workstations, users, printers, network and servers at your location.  After that, a quote with various options will be presented and explained.  You may then choose services that best fit your needs and budget.  It's that easy! 

Q:  What services are offered?

A:  See the list below of what could be recommended or included with your custom package.



  • Virus/Malware/Spyware Protection
  • Onsite & Offsite Data Backup
  • Networking Services & Security
  • Discounted Parts
  • Unlimited Helpdesk
  • Telephony Maintenance
  • System Uptime Monitoring
  • Information Privacy Compliance
  • Asset Tracking 


  • After Hour Priority
  • Printer Maintenance
  • Regular PC Dust Cleanings
  • Software Patch Management 
  • Work From Home Setup
  • Server Administration
  • Vendor Management
  • Employee Activity Monitoring
  • Training






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